100% Satisfaction Guarantee
I guarantee you'll like whatever you order. If you don't, send it back within 30 days of delivery (in its original condition). As soon as I receive it, I'll refund your money by the method you used to pay. I don't refund shipping.
Return Policy
DEFECTIVE MERCHANDISE: I will gladly accept returns or exchanges on defective merchandise for the exact size and color. I will replace the item at no cost to you, including shipping. I do ask that you return the defective item to me so I can determine the cause of the failure. I reserve the right to refuse a refund if the item has failed due to abuse. Don't swing on the whip!
NON-DEFECTIVE MERCHANDISE: I will gladly refund your money for unused items you don't like, excluding shipping. There will be a $10 restocking fee. This also applies to exchanges.When exchanging, there will be an exchange fee of $10 plus shipping. Exchanges are for the same item and color.
For custom fitted garments, I do not accept returns, no matter if you do need the money back to pay for your cat's emergency surgery. I can do alterations if they don't fit.
Instructions for making your return are printed at the bottom of your receipt. Please include a note, explaining the problem and what you want me to do (I mean like "exchange" or "refund," not like "go jump in the lake" or something.)
I do NOT issue refunds for lost or stolen packages that you have chosen to ship by an untrackable service. That is a risk you accept for ordering from a distant vendor.
I do NOT issue refunds for packages refused without our authorization. Know that import duties and fees are YOUR responsibility to pay at your government's discretion. No, I don't refund those (neither does your government).
Order the wrong size?
To avoid ordering the wrong size garment, please accept the following tips:
We provide you with accurate size measurements charts. MEASURE YOURSELF, MEASURE YOURSELF, MEASURE YOURSELF! Buy or borrow a cloth tape measure and have someone measure you. Don't guess, or order based on the size of other garments. Our garments are cut differently than what you buy at a retail store.
Please don't call me and ask me what size to buy. My crystal ball is in the shop. I put size and measuring tips on the site so you can know exactly what size you need.
Shipping Times
I ship orders Monday- Thursday. If you are in need of faster shipping give me a call, or email and I will help you out. If you absolutely have to have something before a certain date, just state that in the note section of your order, or send me an email. I try to get everything out as quickly as possible but delays do happen.
No matter who the carrier is, delivery times are only estimates. Do not order a costume on short notice for an important event because it may not get there on time, even if you pay for guaranteed date delivery. If the carrier doesn't get it to you on time, all they will do is refund your shipping. They won't roll back the clock and do it over, no matter how much you beg them. If you're life will be ruined because you don't have your costume for the company Halloween party, perhaps last-minute mail order isn't the best idea.
All international shipments are subject to inspection, hold, or complete seizure and cruel destruction by your government's customs agency. Neither I, nor the carrier, has any control over your government. They does what they wants.
The bottom line: Neither UPS, FedEx, Parcelforce, DHL, or the Fantastic Four, care about your party, birthday, parade, trip, or film appearance. They can't actually guarantee that you will get the package on a specific date. They only guarantee to refund your money if they don't.
Import Duty, Fees, and Taxes
International import duties and fees are your responsibility to pay. These are not included in shipping cost. These are not shipping charges. These are taxes imposed on you by your government, at their sole discretion. Check with your government's customs agency to learn how much they will charge you. I will NOT accept returns because you didn't know you'd have to pay government taxes and fees to claim your package.
Importing Illegal Items
I do not know the import regulations of every city, state, and country. It is your responsibility to know your local laws concerning the items you wish to import. This is especially important for replica weapons and certain animal products (leather). You assume the responsibility for the items you try to bring into your country. Please know that if it is seized by customs there is no refund for your item.
Lost Packages
I do NOT issue refunds for packages lost or stolen. Nine times out of ten, the customer is just running an easy scam, claiming the package never arrived or was stolen by porch pirates. Sorry.
Combining Shipping
Yes! I can combine orders to reduce shipping cost. If the orders have not shipped, I will usually combine them automatically and refund the extra shipping to you (if there is any). Sometimes combining shipping doesn't save much (or any). It just depends on the size, weight, and carrier. They calculate their rates differently - for example if the rate is determined by weight, not package size.
Changing an Order
If you make a mistake while ordering, (address, email, etc.) immediately e-mail me the correct information so I can correct it.